Digital services
Because IPTV setup help and subscription access are digital services, there are no physical items to return. Any refund request is reviewed based on whether access or support has already been activated, delivered or used.
Refund eligibility
A refund may be considered if a paid service has not been activated, credentials have not been supplied, and no setup support has been delivered. Once digital access is activated or support work has started, refunds may be limited or unavailable.
Device compatibility
Customers are responsible for providing accurate device information before purchase. We will help troubleshoot compatibility issues, but we cannot guarantee that every third-party app or service will work on every Fire TV device, Fire OS version or network.
How to request a review
Contact support@firestream4k.co.uk with your order details, device model, app used and a clear description of the issue. Refund reviews are handled case by case.
Cancellations
Renewal or future-service cancellation requests should be made before a new period is activated. After activation, the digital service period may be treated as started.